With automatic email forwarding, your digital invoices and receipts are sent directly to the finway document inbox without any manual effort. This saves you valuable time when processing invoices.
đ Key Points at a Glance
Destination Address: Every company has its own dedicated email inbox address in finway.
Prerequisite: The email address from which invoices are forwarded must be set up as an active user profile in finway.
âVerification: Does your email provider require a confirmation code for forwarding? Our support team can assist you promptly.
đ Set Up Automatic Forwarding in 3 Steps
1. Configure forwarding in your email inbox
Set up a rule in your email inbox (e.g., Gmail, Outlook) to automatically forward emails to your companyâs dedicated finway inbox address.
2. Add the senderâs email address as a user in finway
For security and tracking purposes, finway only processes emails from known sources. Make sure the senderâs email address is registered as an active user in finway.
3. Request a verification code (if necessary)
Does your email provider require verification of the forwarding address via a code? Send a brief message to support@finway.de with the following information:
Forwarding email address: (Senderâs address)
Your companyâs finway inbox address: (Destination address)
Date of setup request: (DD.MM.YYYY)
đ ď¸ Troubleshooting: Invoices not appearing in finway?
If forwarded emails or attachments do not appear in the document inbox, this is usually due to a missing assignment of the email account:
Check the assignment: In finway, go to Settings > Users. Verify that the forwarding email address is assigned exactly to an active profile.
Create a new profile: If the email address does not yet exist in the system, create a new user profile for this address in the corresponding company and activate it.
last updated on October 22, 2026