To change user details registered in the card programme, a form must be submitted to the bank and the change must therefore be formally requested.
The form must be completed and submitted in the name of the authorised representative (root user). If the form is submitted by a user who is not authorised, the change will be rejected.
Special case: Changing a user’s telephone number in the card programme.
The form is not strictly necessary to change a telephone number. An administrator registered in the card programme can change the number for another user via the ‘Employees’ tab. The new telephone number must be verified again by the profile owner after the change has been made.
Go to the Employees tab:
Select the employee whose telephone number you wish to change:
Click on ‘Edit’ in the top right-hand corner to edit the employee profile:
Change the telephone number in the employee’s profile and click on ‘Save employee’:
You will then be asked to complete an SCA process. You will receive a text message for this purpose, which you must enter into finway to confirm the change. This action can only be carried out by admins on behalf of other users.
You can only carry out this action for your own profile if you have access to your old mobile number and can therefore receive the relevant text message for the SCA process.
Updating the phone number on cards:
Once a user’s phone number has been updated and verified by them, it will have been updated in the user’s bank profile, but not yet on the individual cards issued prior to the change. The cardholder must then update the number on their own cards as follows:
Open the card you wish to update via the ‘Cards’ tab.
Then, in the card menu in the top right-hand corner, click on the ‘Options’ button and select the ‘Update mobile number’ option.
Form header
First, select the relevant change in the header. You can request several changes at once using this form.
The following options are available:
Change to the company name Section A
Change of business address: Section B
Change to a telephone number Section C (Not applicable, as the telephone number can be changed by an administrator in the card programme)
Change to all email addresses within the company (e.g. in the event of a domain change): Section D
Change to the email address of one or more employees (e.g. due to a name change) Section E
Change of authorised representative Section F
Company details (mandatory section)
Company Name: Enter the official company name under which the company is registered with the bank. If the company name has changed, enter the old name here.
Company Registration Number: Enter the company’s HRB number here. If you do not know this, you can request this information from finway Support. If the HRB number has changed, enter the old HRB number here.
Full name and surname of authorised representative: Enter the full first name and surname of the authorised representative (root user) here. If you do not know this, you can request this information from finway Support.
Passport/ID card number of the authorised representative (please indicate the number of the document you have used for verification): Enter the ID card number of the authorised root user here.
IBAN/Account number: Enter the IBAN of your card wallet here. You can find this in finway under Cards -> Wallet Details -> Wallet Top-up -> Bank Transfer.
Section A – Change of company name
Old name: Enter your company’s previous official name here.
New name: Enter the new company name here.
Reason for the change: Enter a brief explanation here. If the change results in other details changing (e.g. the HRB number), you can use this field to provide additional information.
Additional documents must be provided to support this change:
Please attach the following documents to the change form.
An official and up-to-date extract from the Commercial Register confirming the new company name.
A selfie of the authorised representative holding their verified ID (the ID number on the photo must match the ‘Authorised representative’s ID number’ field in the header).
Note: Depending on the verifiability of the documents, the bank may request additional documentation. In this case, we will contact you proactively.
Section B – Change of business address
Old address: Enter your previous business address here.
New address: Enter your new business address here.
Reason for the change: Please enter a brief explanation here (e.g. relocation of the business premises). If the change results in other details changing (e.g. the HRB number), you may use this field to provide further information.
Additional supporting documents are required for this change:
Please attach the following documents to the change form.
An official and up-to-date extract from the commercial register confirming the new company address.
A selfie of the authorised representative holding their verified ID (the ID number on the photo must match the ‘Authorised representative’s ID number’ field in the header).
Section D – Email change (all staff)
Old email address: Enter the old domain here (e.g. @finway.de).
New email address: Enter the new domain here (e.g. @finway.de).
Reason for the change: Enter a brief explanation here (e.g. company name has changed).
Please also ensure that no other changes are associated with the change of email address. If, for example, the company name changes, please also enter this in the relevant section. By submitting the form, you confirm that there have been no changes to the company structure, ownership, management or registered office, unless these are expressly requested via the form. If in doubt, please contact finway Support.
For this change, additional supporting documents are required:
Please also attach the following documents to the change form.
Proof of ownership of the new domain (e.g. a screenshot of the invoice from the email provider or a screenshot from the relevant platform confirming the change).
A selfie of the authorised representative holding their verified ID (the ID number on the photo must match the ‘Authorised representative’s ID number’ field in the header).
Section E – Change of employee’s email address (individual employee)
Old email address: Enter the old email address of the employee concerned here.
New email address: Enter the employee’s new email address here.
Employee full name: Enter the employee’s full name here. If, for example, the employee’s name also changes as a result of the email change, enter the change here.
Please also select one of the following reasons for the change:
Incorrect/private employee email:
Tick this box if the user was created in the system with the wrong email address (e.g. a private email address or the email address of another subcontractor).
For this change, additional supporting documents must be provided:
Please also attach the following documents to the change form.
A selfie of the authorised representative holding their verified ID (the ID number shown in the photo must match the ‘Authorised representative’s ID number’ field in the header).
Company email domain change:
Tick this box if individual employees’ email addresses have changed due to a change in the email domain. Use this field if not all email addresses in this card programme are being updated.
Additional supporting documents are required for this change:
Please attach the following documents to the change form.
Proof of ownership of the new domain (e.g. screenshot of the provider’s invoice) and a selfie of the authorised representative holding their verified ID.
Selfie of the authorised representative holding their verified ID (The ID number on the photo must match the ‘Authorised representative’s ID number’ field in the header).
Employee name changed, resulting in an email address update
Tick this box if the employee’s email address has changed due to a name change (e.g. following marriage).
Additional documents must be provided to verify this change:
Please also attach the following documents to the change form.
A selfie of the authorised representative holding their verified ID (the ID number on the photo must match the ‘Authorised representative’s ID number’ field in the header).
Section F – Change of authorised representative / Abschnitt F – Wechsel des Bevollmächtigten
Old authorised representative name: Enter the full name of the previous authorised representative (root user) here.
New authorised representative name: Enter the full name of the new authorised representative (root user) here.
Old authorised representative email address: Enter the email address of the previous authorised representative (root user) here.
New authorised representative email address: Enter the email address of the new authorised representative (root user) here.
Reason for the change / Grund für die Änderung: Enter a suitable reason here (e.g. authorised representative is leaving the company).
Additional documents must be provided for this change:
Please also attach the following documents to the change form.
A completed power of attorney form, if the new authorised representative is not a registered director. Please note that a KYC link will be provided to verify the new authorised representative (proof of identity, two proofs of address and a selfie are required). You will find the form attached to this article.
Confirmation of the new company structure and any changes to ownership, management, business address, etc.
Note: Additional documents may be requested.
Other Information or requests: Please use this field to provide any additional information regarding the change of root user.
Signature field:
Who is authorised to sign:
As a general rule, the form must be signed by the authorised representative for the card programme (root user). If the root user is no longer employed by the company, exceptions may be agreed following consultation with finway Support or the relevant contact person.
How should the form be signed?
By hand: The form can be printed out, signed by hand and then scanned back in.
Electronically: Qualified electronic signatures (e.g. via DocuSign) are permitted.
Not permitted: Simply printed signatures or fonts designed to resemble a signature are generally rejected.
last updatet 11. Nov 2026