finway has different procedures for handling deleted requests and invoices. This article explains what to do in both cases and what options are available for recovery.

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Deleted requests can be restored in finway. To do so, you must contact Support and provide the corresponding request number. Support can then locate the request in the system and restore it. Make sure you have all relevant information ready to speed up the process.

Unlike requests, deleted invoices cannot be restored in finway. Once an invoice has been deleted, it is no longer stored in the backend. To process a deleted invoice again, you must re-upload the invoice to finway. This is the only way to continue working with the deleted invoice.

Applications: Can be restored with the help of support and the application number.

Invoices: Cannot be restored and must be uploaded again.

If you have any further questions or need assistance, please contact finway Support.