Problems such as blank pages or slow loading times can often be resolved with a few simple steps. Below is a guide to troubleshooting within finway itself:
Go to your user settings
Click on the third menu item, “Tool Settings & Security”
Now select “Troubleshooting” on the right-hand side
Now click the “Clear Cache & Cookies” button
This step does not clear your browser's cache and cookies—only those associated with your finway profile.
2. Additional Steps Using Google Chrome as an Example
If a page remains blank in Chrome but works in another browser, try the following steps:
Clear the cache and cookies as described above.
Restart Google Chrome.
Check to see if the page works in another browser (e.g., Safari or Firefox).
Restart your device and try opening the page in Chrome again.
If the page works in another browser, the problem is usually caused by Chrome or local data. Clearing the cache and cookies, as well as restarting the browser or device, often resolves the issue.
3. When should you seek further assistance?
If the steps above do not resolve the issue, there may be an underlying problem, such as an incompatible extension or an issue with the browser installation. In such cases, you should:
Disable all extensions and test the browser or Chrome again.
Update your browser to the latest version.
Reinstall your browser.
If the problem persists, contact your technical support team.
last updated on October 21, 2026